Quick Links
Investors in People Investors in Excellence BACSTEL-IP - bacs approved software faster payments approved software Microsoft Gold Certified Partner


Bank Wizard for Card Payments knowledge base

Warning "Card scheme/issuer's identity unknown" is returned

Cause

This is because the card brand is new and the data is not yet available.

Resolution

Contact the Experian Payments data team on +44 (0)1788 554830 or email support@experianpayments.com for further assistance.

Applies to

Rate this article


If you cannot find the information you need on this visit, contact us on +44 (0)1788 554820 or email support@experianpayments.com.
Solution Finder
Service status
View our electronic infrastructure dashboard for information on outages and planned maintenance.
 
Customer support
Login or register for customer support