Quick Links
Investors in People Investors in Excellence BACSTEL-IP - bacs approved software faster payments approved software Microsoft Gold Certified Partner


Bank Wizard for Card Payments knowledge base

Warning "Scheme unrecognised - this card requires operator assistance" is returned

Cause

This message is returned for store cards. These cards can only be used to make payments to the issuing store and are not accepted for general use.

Resolution

Confirm that you have the correct card details.

If the problem persists, contact the Experian Payments data team on +44 (0)1788 554830 or email support@experianpayments.com for assistance.

Applies to

Rate this article


If you cannot find the information you need on this visit, contact us on +44 (0)1788 554820 or email support@experianpayments.com.
Solution Finder
Service status
View our electronic infrastructure dashboard for information on outages and planned maintenance.
 
Customer support
Login or register for customer support