Experian Payments UK Gateway knowledge base

To view an article, click the article title.

Additional Pointbase debugging
Advice sequence numbers (AOSNs) not sequential for ADDACS or AUDDIS reports
Archived reports re-downloaded when "Include previously accessed reports" is selected
Bacs Payment Service shows a different product version
Bacs processing cycle
Bacs rejects multi-file submissions with signed payment files
Bacs window for 3 day submissions
Bacstel-IP Service Qualification Plan (SQP) execution
Cannot view files and reports after upgrading from v1.2 or earlier
Changing the transmission date on a signed file
Client cannot connect to server after re-installing (v1.7.0004 and earlier)
Configuring Run Numbers for custom named reports
Copying the audit log to a spreadsheet
Data Manager error "Cannot connect to update server, please try again later" when using Online Update
Data Manager error "Unable to create target file" when updating tables
Default ports used by Experian Payments Gateway
Default ports used by nCipher Hardware Security Module (HSM)
Default ports used by Thales Hardware Security Module (HSM)
Disaster Recovery recommendations and hints
Duplicate checks for Faster Payments files
Duplicate checks on Bacs 3-day files
Enabling debug logging
Enabling SSL tracing for Experian Payments Gateway on Microsoft Windows
Error "Cannot import file. It contains too many records" when importing originator details
Error "Certificate is not within validity period" returned when retrieving reports or submitting files
Error "CKR_Function_Failed" when using my Smartcard
Error "Could not load the Java Virtual Machine"
Error "Host name does not match certificate"
Error "Imported data is not in the specified format" returned when using pipe (|) as the delimiter
Error "Invalid Security Token" (HSM users)
Error "Unable to authenticate user" for new user
Failure when registering new smart cards with Bacs
Files or reports are not archived
Getting the job log on the iSeries (AS/400)
Help topics are not installed (v1.5 and later)
Increasing the Java heap size (Out of Memory errors)
Java version used by the Windows server or service
Licence key will expire within 30 days
Maximum Contra value
Outputting the audit log to a file
Record limit for submission files
Running the client from the command line
Starting and stopping the service from the command line
Starting Experian Payments Gateway Server as an application
T700 - Submission has been terminated
T800 - File transmission failure
Task colours' meaning
Totals on the Submission Editor are not the same as on the File dialog
Unable to access my drives from within Experian Payments Gateway
Updating tables: Can Experian Payments Gateway be running and when are the tables updated?
Updating your Licence Key and Database Table Files
Valid Bacs characters
WAL file explanation
What is the difference between the T000 and F000 Reports?

If you cannot find the information you need on this visit, contact us on +44 (0)1788 554820 or email support@experianpayments.com.

Experian Payments UK Gateway knowledge base

Solution Finder

Service status

Customer support